Effective Date: May 20, 2024

Mylestone BPO (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and store your personal data. By accessing our website (www.mylestonebpo.com), utilizing our services, or interacting with us, you consent to the practices described in this Policy.

Purpose

Our primary goal is to build trust and confidence by prioritizing the protection of your data privacy rights. We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws. Through transparency and adherence to this Policy, we strive to ensure your personal information is treated responsibly and with respect.

Scope

This Policy applies to the collection, use, disclosure, and storage of personal data through our website, internal systems, and business processes. It covers information collected from:

  • Website visitors
  • Potential clients
  • Job applicants
  • Service users
  • Client companies engaging with Mylestone BPO

Data Collection

We may collect the following categories of information:

  • Information you provide directly: such as name, company, email address, phone number, resumes, or messages when submitting inquiries or job applications.
  • Technical information: such as IP addresses, browser type, device details, and usage data automatically collected through cookies and similar technologies.
  • Business-related information: provided during client engagement, contracts, and service delivery.

Cookies

We use cookies and similar technologies for:

  • Website performance and functionality
  • Analytics and traffic insights
  • Security features (e.g., CAPTCHA to prevent bots)
  • Improving user experience

You can manage or disable cookies through your browser settings, but some website features may not function properly.

Use of Data

We use the data collected for purposes such as:

  • Responding to inquiries and providing information about our services
  • Managing client relationships and delivering contracted services
  • Recruitment, hiring, and HR management
  • Website analytics and improvements
  • Compliance with legal and regulatory obligations

Messaging Privacy Policy

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
  • If you wish to be removed from receiving future communications, you can opt out anytime by replying STOP or contacting us at support@mylestonebpo.com

Data Retention and Sharing

  • Client and applicant data is stored for as long as necessary to fulfill business purposes, recruitment processes, or contractual obligations, unless longer retention is required by law.
  • We do not sell or trade personal information. Data may be shared only with trusted service providers (e.g., IT support, hosting services) under strict confidentiality agreements.

Data Security

We implement technical and organizational measures such as encryption, firewalls, secure servers, and access controls to protect personal data from unauthorized access, disclosure, or misuse.

Your Rights

  • Access the personal data we hold about you
  • Request corrections or updates to your personal information
  • Withdraw consent or request deletion of your data (subject to legal and contractual restrictions)
  • Object to certain forms of data processing

Requests may be sent to support@mylestonebpo.com

International Data Transfers

As part of our services, your data may be transferred and processed outside the Philippines. We ensure such transfers comply with applicable privacy laws and maintain the same level of data protection.

Policy Compliance

We conduct regular compliance checks to ensure adherence to this Policy. Any employee found in violation may face disciplinary action.

Changes to this Policy

This Privacy Policy may be updated from time to time. Updates will be posted on our website with a revised effective date. We encourage you to review this page periodically for changes.

Contact Information

Mylestone BPO